Even though the web hosting service provided by the different companies is more or less identical, every provider has got a customized platform with its own modifications and different ways to complete given procedures. For this reason, an elaborate knowledge base will be stunningly useful both for persons with zero experience and for technically experienced users who will eventually discover how certain procedures are carried out, but will waste precious time in the process. The objective of such a knowledge base is to make the hosting service fast and easy to use, sparing users time and effort. The outcome is happier customers, as they can quickly find the info they are searching for, and considerably less work for the customer care team members, because usually the vast majority of the inquiries and problems that customers have are already included in the knowledge base. Provided that the articles themselves are professionally written and cover more topics, you will be able to get to know more not only about your account, but also about the web hosting service as a whole.

Extensive Online Documentation in Cloud Hosting

If you’ve ordered your very first cloud hosting plan from our company or have migrated your site over to us, you will become used to our platform and our custom Hepsia hosting Control Panel before you know it thanks to the fact that we have compiled a thorough web-based knowledge base where you can find all the information that you may ever need – both general info with regard to the web hosting service as a whole and more specific info about the separate features that you can use and the challenges that you may experience. The articles are available in two places. The complete article collection can be accessed through the Help section of the Control Panel. You can find articles that are dedicated to the different functions in each section of the Control Panel as well. You can become aware of how to do pretty much everything, from enabling an .htaccess file to managing an electronic mailing list, and all the articles offer comprehensive instructions, so you will never become puzzled due to an unclear text. Surely, if you face a more specific obstacle and you’re unable to find anything about it in our knowledge base, you can get in touch with our help desk team members 24/7/365.