Integrated Ticketing System in Cloud Hosting
The ticketing system that we’re using for our cloud hosting is not separate from the hosting account. It’s included in our all-in-one Hepsia Control Panel and you will be able to access it at any particular moment with just several clicks of the mouse, without having to log out of your web hosting account. The ticketing system offers a quick-search field, so you can trace virtually any support ticket that you have already posted, if necessary. Moreover, you can read knowledge base articles that are relevant to different problem categories, which you can select, so you can find out how to handle a given issue even before you actually post a ticket. The ticket response time is maximum sixty minutes, which suggests that you can receive quick assistance at any moment and if our technical support team suggests that you should do something in your hosting account, you can do it instantly without needing to leave the Control Panel.