There are several ways to get in touch with the hosting company whose services you’re using, but the one that you will always find regardless of which company you pick is a support ticket system. It’s the least complicated communication method for a number of reasons. If no client support team representative is available at the moment and they’re all occupied, a phone call may not be answered, but a ticket will always be received. Besides, you can copy & paste extensive pieces of information without worrying about typing mistakes, and in case a given issue needs more time to be solved or a number of responses must be exchanged, all the info will be in one location, so each party can always see the steps taken by the other one. The downside of using tickets to get in touch with your web hosting provider is that they are often separate from the web hosting platform, which suggests that if you need to supply info or to follow instructions, you’ll have to use at least 2 separate systems and this number could rise if you’d like to administer several domains. Additionally, many hosting companies reply to tickets after a couple of hours, or even once in every 24 hours, and for you as a customer, this simply means wasted time while waiting for a reply.

Integrated Ticketing System in Cloud Hosting

The ticketing system that we’re using for our cloud hosting is not separate from the hosting account. It’s included in our all-in-one Hepsia Control Panel and you will be able to access it at any particular moment with just several clicks of the mouse, without having to log out of your web hosting account. The ticketing system offers a quick-search field, so you can trace virtually any support ticket that you have already posted, if necessary. Moreover, you can read knowledge base articles that are relevant to different problem categories, which you can select, so you can find out how to handle a given issue even before you actually post a ticket. The ticket response time is maximum sixty minutes, which suggests that you can receive quick assistance at any moment and if our technical support team suggests that you should do something in your hosting account, you can do it instantly without needing to leave the Control Panel.