A live chat is among the ways of communication offered by some web hosting companies as a part of their support service. Determined by the supplier, the chat can be used for billing, pre-sales and/or tech support. This way of contact is faster as compared to a support ticket and it'll make it less likely to misunderstand or misspell anything compared to a phone call with a representative. Furthermore, when the problem that you experience requires some time to be examined and taken care of, you're able to do something else at the same time instead of just waiting, like you would have to do if you call. Also, you can use a live chat assistance service absolutely free as long as you have web access even when your website hosting provider is located in another country and they do not have a local telephone number you can call.

Live Chat Support in Cloud Hosting

As we consider the fact that numerous situations are easily resolved if you speak with a live person, we supply a live chat service for all our prospective and existing customers. Our chat is available every day and our support representatives will assist you with a number of questions and issues. In case you are not our client yet, you're able to learn more about our cloud hosting plans and the website hosting environment in general so that you can make sure that your web sites will work properly on our servers. If you already have an account and you've got some questions or you have any troubles with some of our services, you will be able to join us on the live chat and we will provide you with the required information or assist you to troubleshoot the problem. You will need to open a trouble ticket for certain troubles that need longer time or the expertise of a sysadmin, still for the majority of common issues you can receive help right away.