If you’ve ever got any enquiries connected to your hosting package or you face a problem with your websites, you’ll need to touch base with the web hosting provider’s customer support team. It may not matter how fast they’ll answer if you have a query of a generic nature, but an issue like a mishandled web application update, for instance, may lead to your site becoming damaged or invisible on the Internet. And the longer you have to wait for the support team to get back to you, the longer the website will be offline. In case you offer goods or services online, any downtime will badly influence your site and you can lose current or potential clients. Many web hosting providers, predominantly resellers, reply to emails and support tickets within twenty four hours, but in the online space that is far too long, as customers will hardly ever go back to a website that isn’t functioning properly for an extended stretch of time.

One-Hour Response Guarantee in Cloud Hosting

If you are using any of our cloud hosting and you’ve got a query or come across some problem, you can touch base with us 24x7 by submitting a helpdesk ticket or by sending an e-mail and we’ll make certain that you obtain a reply in no more than 60 minutes. If the issue can be resolved, we will do it before we reply, whereas in case there’s something that you need to do on your end, we’ll give you all the necessary info – what settings to check, what possible solutions to try out, and so on. Typically, you’ll obtain an answer within less than half an hour, so waiting for hours or even for more than a day to receive assistance is something impossible. Our one-hour reply guarantee applies to any question that you may have – billing, technical or general.