Find out what website hosting providers mean when they say "phone support".
Though this isn't the most importantfactor in order to distinguish a reliable cloud hosting provider from a bad one and a reseller from an actual provider, the option to call and consult with a live person is an indicator that you are not dealing with a one-person company and that you can reach somebody whenever you're looking for assistance. The telephone support for website hosting services may vary from common to experienced, which means that the issues which can be resolved with a call vary based on the specific supplier. Usually, these matters are simpler and feature billing or 1st level technical issues as more complex problems usually need a support ticket where both you and the system administrators can follow the proceedings with a given situation. Nevertheless, the option to call your provider will save you lots of time and efforts for the numerous small issues that may eventually show up at the time you manage your hosting account.
Phone Support in Cloud Hosting
If you decide to get one of our cloud hosting, you'll be able to connect with our support crew over the telephone for 14 hours every day. We will assist you in choosing the most suitable plan for your websites because we realize that it's better to discuss this kind of issues with a live person. In case you already own an account, we will assist you with any sales/billing questions and general matters, even with some tech matters that don't require a lot of time or escalation to an administrator because it is better to open a ticket for time-consuming problems and have the entire communication in one place. We now have telephone numbers in the US, the United Kingdom and Australia, so you are able to call the one you prefer and speak with our agents.