The client support that you'll get from your cloud hosting supplier is really important, regardless if you have pre-sales questions and you are not a client yet, or you have some technical problem with an active account. Timely and correct info regarding a question or an issue will save you lots of time and efforts, not mentioning that this is generally a proof that you are ordering from an actual web hosting provider and not from some reseller. When you get a hosting account via a company that doesn't own its servers and it can't access them directly, it is likely that you'll wait for a few days to get an answer to any kind of query, so your web sites may remain offline for quite a while. However, a company that offers different options for communication and has a tech support team available at any time will assist you to right away and help you limit or totally avoid any kind of downtime and potential losses.
24/7 Customer Support in Cloud Hosting
The customer and technical support services for all of our cloud hosting packages are twenty-four-seven, so you can forget about waiting for several days so as to get assistance. In case you are not our client yet, you can give us a call, chat with an agent or send an e-mail message. If you already have an account, you can open a support ticket on top of the other three ways of contact. You can select the best way to contact us depending on what your location is or what kind of equipment you are using. We can help you for almost any webhosting-related question that you may have or issue that you could encounter and even if you contact us during the weekend or on official holidays, we'll be available 24/7. For more technical or time-consuming issues you can open a support ticket, but even in this situation the maximum reply time will never exceed an hour.