A 99.9% Server Uptime
Our cloud hosting system is based on a secure, enterprise–level hardware configuration and a heavily customized Linux distribution. Thus, irrespective of what your site is, or how many site visitors you have, or even in case there’s a DDoS assault, our machines will remain up and running and your websites will remain visible online.
Our cloud hosting plans include a 99.9% server uptime guarantee. And no matter which datacenter you pick, our guarantee remains the same.
A 99.9% Network Uptime
When you set up your very own cloud hosting system, it’s vital to also set up your own network infrastructure. This is why we built a custom–configured internal network in all our datacenters. Based on enterprise–level Juniper switches and routers, our internal network allows for stunningly fast data transfer rates and is also completely redundant.
Because of this, you can enjoy a 99.9% network uptime in our US based datacenter, in our UK based datacenter, in our FI based datacenter, in our Eastern Europe based datacenter and in our AU based datacenter, no matter which web hosting offer you have opted for.
A 30–Day Money–Back Guarantee
We offer a 30–day money–back guarantee with all our cloud hosting plans. If you’re dissatisfied with our hosting services, or if you think that they are insufficient, or if you decide that you want a VPS servers rather than a cloud hosting package – you will receive a reimbursement, no questions asked.
All domain name registrations are nonrefundable, but you’ll keep full control over your domains even when you delete your account with us.
24/7 Technical Support
If you manage a web hosting firm, your customer service technicians are of major importance. This is the reason why we have carefully assembled a highly practiced group of customer service technicians, each with lots of years of expertise behind his back. With their help, our company offers 24x7 support with each of our hosting solutions.
And not just that, we offer a 1–hour response time guarantee. All queries are responded to in less than 1 hour and our average response time is below 20 minutes!