Customer Support Channels
A 60–Minute Response Guarantee
All your support requests will be dealt with in maximum sixty minutes after the trouble ticket or e–mail is received. If your issue calls for further assistance from a server administrator, we will forward the support ticket or the e–mail to the person on duty, right away and will leave a comment to inform you that more time will be needed for reaching the best solution. And if you order the Optional Admin Services package, all of the server administration services included there will be completed whenever you want.
A Top–Class Customer Service
We will be at your disposal 24x7 to respond to any enquiries that you may have about our Web Site Control Panel or any of the apps that we have pre–installed on your behalf on the dedicated web hosting server. If you also need help with server admin tasks, you can take advantage of our Optional Admin Services package, which includes data backup storage space, weekly OS updates, server monitoring and restarting procedures, as well as troubleshooting and installation services
An Easy–to–Navigate Help Area
Every dedicated server is equipped with our free–of–cost Web Site Control Panel, which offers a detailed knowledge base plus a collection of step–by–step video tutorials. Whenever you require help working with the Web Site Control Panel, just press the Help or Videos buttons located in the upper right corner.